SUPPORT

IT Helpdesk Support

If you are running a small or a mid-size business and want to provide stable operation for your computer system, IT helpdesk service from TLS IT is a perfect fit. This is a remote type of technical assistance that implies solving any technical issues during standard UAE business hours (09:00–18:00 Sat-Thu).

How It Works

Our specialists provide assistance via a handy online interface where our customers can leave their requests and get timely response. Usually the response time doesn't exceed 30 minutes. Remote IT helpdesk service can be used for solving the following issues:

  • Hardware breakages
  • Virus and hacker attacks
  • Software and hardware updates
  • Problems in software operation
  • Security enhancements
  • Need in qualified counselling

If the issue is impossible to fix remotely, we provide an onsite visit that will be charged on a standard onsite visit rate. We do our best to provide maximally quick and efficient technical support to minimize the down time.

What if I Need a Remote Assistance outside Standard Business Hours?

If your problem cannot wait until our official business hours, we are ready to provide you emergency 24/7 assistance. This is a service separate from online helpdesk support, charged as per its own rate.

How Soon Will I Get My Problem Resolved?

Depending on the issue, it may take up to 8 hours to resolve it. If the problem can be solved remotely, you will get the solution up and running in maximum 4 hours. Leaving a ticket in TLS IT support helpdesk system you will be regularly informed about the current problem status.

Pricing

We practice individual approach in pricing for TLS IT helpdesk support that is based on the needs of specific enterprise. We do not produce universal subscription for everyone, as each company and individual customer requires specific scale of support. We offer maximally affordable yet efficient IT support and maintenance service in UAE/Juba.

Do you
need help?

Contact us at the TLS-IT office nearest to you or submit a business inquiry online.

TLS IT Computer Trading LLC

Office No: #122
level 1 Deyaar Development
Al Barsha, Near MOE
P.O. Box : 122677
Dubai, UAE
 +971 4 39 55 8 77
 +971 4 39 55 7 52

TLS IT Solutions DMCC

Office No: #8
level 1 J & G building 3
Jumeirah Lake Towers
P.O. Box : 122677
Dubai, UAE
  +971 4 36 33 6 11
 +971 4 39 55 7 52

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