SUPPORT

IT Annual Maintenance Contract (AMC) For Business UAE/ South Sudan

Whether you are looking to outsource all or just part of your IT support TLS IT offers a “Menu” of different options to meet your needs.

TLS IT AMC Package

Remote Support by Email & Telephone

Remote Support of computers
Remote Support of server infrastructure
Remote Support of PBX, CCTV
Remote Consulting and training

Free On-Site Engineer Visits

IT Emergency visit if issue can’t be fixed remotely
Unlimited IT Visits by clients requests
Unlimited IT Consultant Visits

Regular Maintenance visits to check health of PC, Server & Network Infrastructure

IT Systems Support

Desktop Support (windows/ MAC) Include
Health management (Disk clean-up, Systems
Health Management (disk clean-up, systems defragmentation)
Anti-virus
Emails management (create, manage and remove mailboxes)
Email Security & Archiving
Peripheral Devices support (printers, scanners, faxes, MFP and UPS)
Servers & Network Attached Storage
SAN Storage
Router & Switch Management
VPN & Firewall administration
Wireless equipment Wireless Network optimization for Enterprise plants only
Mobile Devices management
Cloud Solutions
Phone System (PBX)
CCTV & Biometric
Microsoft Exchange Server
Virtual Environment (support of VMWare & Hyper-V infrastructure
Server Backup System Management, Include Cloud, SAN and Tap Drive
Server Backup & Restore
Hosting services (Biz Application Hosting & Maintenance)

Additional Services

Free Full Site IT Audit (regular IT audit with providing full report with update/upgrade recommendations)
24/7 Server and Network monitoring (capacity and performance)
DR & Continuity planning
IT Products Procurement and Supply
Dedicated On-site Engineer
Dedicated Account Manager

Efficient Communication

TLS IT offers powerful set of services that operates like an in-house IT Department - with the same response speed, accuracy and quality. We use every modern communication tool. When a problem arises, our engineers are able to offer immediate assistance via Remote Desktop Support.

Do you
need help?

Contact us at the TLS-IT office nearest to you or submit a business inquiry online.

TLS IT Computer Trading LLC

Office No: #122
level 1 Deyaar Development
Al Barsha, Near MOE
P.O. Box : 122677
Dubai, UAE
 +971 4 39 55 8 77
 +971 4 39 55 7 52

TLS IT Solutions DMCC

Office No: #8
level 1 J & G building 3
Jumeirah Lake Towers
P.O. Box : 122677
Dubai, UAE
  +971 4 36 33 6 11
 +971 4 39 55 7 52

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